How long will it take my order to be shipped?
If the items you ordered are in stock it will most likely be processed and shipped out within the next 24 hours. There are cases where you may order the last item left in stock, and upon our inspection, we notice that the item is damaged. In this case, we will contact you to let you know.
Your orders will be shipped via UPS or the United States Postal Service. Normal ground shipping takes anywhere from 4-6 business days for delivery, however, we offer expedited shipping options only for domestic orders.
Domestic Shipping Rates:
Standard Shipping - $4.994 - 6 Business Days
Expedited Shipping - $11.99
2 - 3 Business Days
Overnight - $45.99
1 - 2 Business Days
Canada - $18 Flat Rate
For refunds, credit or exchanges, please send by mail to the address provided. You will be responsible for the postage of returning the merchandise to us and your original shipping charges are not refundable. Please allow 7-10 days for your credit card to be credited.
* Free ground shipping only for the U.S.
* We do not ship packages on weekends & holidays.
* Overnight delivery
Overnight orders must be placed Monday through Thursday by 3:00 pm P.S.T.
Overnight orders placed on Friday by 3:00 pm will arrive on Monday.
Can you make orders online if you don't live in the u.s?
No, we don't accept International orders except for Canada at the moment.
Can I have orders shipped to a different address than my billing address?
We only offer different shipping address to U.S. orders only.
International shipping address must match billing address.
Can I get shipment to military or P.O. box addresses?
Yes, we do ship to P.O. BOX & military addresses.
But unfortunately we don't offer "express" shipping to P.O. BOX & military addresses.
Do you offer free shipping?
Yes! If you order $50 or more, your shipping fee will automatically be removed.
We will offer free shipping during special periods for a limited amount of time. (Excluding International Shipping)
Will I get a tracking number for my order?
Yes.
Canadian Shipping Information
All Canadian orders are considered international orders and are shipped via USPS.
Please allow 8-12 days for delivery.
Customs, Duties, and additional Taxes: Canadian customs sets taxes, duties and brokerage fees on commercial goods shipped to The Great White North. These fees will be determined at the border. GST (Goods & Services
Tax) and PST (Provincial Sales Tax) vary based on the province to which your package is being shipped and on its value.
The duty is determined by the value of the merchandise and its place of origin (think NAFTA). Goods
that are totally made in the USA will be duty free! But, still subject to GST/PST.
You can get additional info by visiting www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency) or www.cbsa-asfc.gc.ca (your friendly Border Services Agency), or by calling Toll Free (from within Canada)
1-800-461-9999, or, if outside of Canada, 1-204-983-3500 or 1-506-636-5064 (long distance charges apply).
customerservice@pinkice.com
1-213-745-8717