Returns & Exchanges
We strive to make the shopping experience the safest and smoothest for all of our customers. If for any reason you are not happy with your items, you can send them back, as long as you follow our Return and Exchange Policy.
Return and Exchange Policy
Hats, tube tops, cosmetics, accessories, jewelry, swimwear, intimates and items marked as "Final Sale" or "Sale Items" are FINAL SALE and therefore cannot be returned for exchange, Pink Ice Points or refunds.
All returns are accepted within 30 days from the shipped date. Merchandise must be unworn, in original condition, with price tags intact. Make sure the return form is included in your package and it is correctly filled out.
Shoe boxes must be returned undamaged and unworn for returns, exchanges, or Pink Ice Points.
All returns past 30 days will not be accepted and will become a FINAL SALE.
For exchanges, please send by mail to the address provided. You will be responsible for the postage of returning the merchandise to us and your original shipping charges are not refundable. Please allow 7-10 days for your credit card to be credited.
Details and Limitations
Your refund will be provided in the form of the tender in which your purchase was originally made.
Please mail in your return to:
Pink Ice Online Returns
1458 S. San Pedro St.
Suite #304
Los Angeles, CA 90015
Damaged or Merchandise Inaccuracy
Any items that were defective or the merchandise you received was incorrect from your original invoice may be exchanged or refunded. Make sure you correctly fill out your return form and explain briefly why you are returning the merchandise. Your shipping cost will be reimbursed to your credit card and we will gladly replace your merchandise or give you a refund. Of course, the shipping costs to send back your correct order will be on us!
We recommend using USPS Priority when returning your items and make sure to retain a tracking confirmation number.
Return & Exchange
We will only exchange different sizes for the same item and color. Please indicate on the return form by writing, which items are to be exchanged. Once Pink Ice receives your return back for an exchange we will check our inventory to fulfill the exchange request. If your item is sold out, your exchange will become a return and we will provide a refund in the form of the tender in which your purchase was originally made.
Undeliverable Orders / Corrections to Shipping
Pink Ice will impose a $10 fee for any undeliverable order and corrections to shipping addresses caused by customer error. Undeliverable orders include not being able to sign for an order that comes by our shipper, misspelled shipping addresses, or any fault of the customer causing Pink Ice shipper not being able to complete the delivery of the order.
NOTE: We recommend using a tracking method when shipping back merchandise.
If you have any questions or comments please contact us at customerservice@pinkice.com Toll Free (U.S. Only) 1-877-494-1288
International Calls 1-213-745-8717
